From the first contact as a potential candidate to the last interaction after the end of employment, employee experience (EX) is the sum of all interactions an employee has throughout their job at a workplace. EX encompasses every step along the employee’s journey with their organization — from culture to benefits, to the tools a company provides for employee success. Whether in technological or physical environments, EX creates an optimal work environment where people show up and do their best. And it’s even more important now in the hybrid workplace.
Why does EX matter?
EX is much more than basic benefits such as Paid Time Off (PTO) and health insurance. Today, companies are expected to do more to provide employees with a great experience in the workplace. Company success starts when employees feel valued, supported, recognized, and heard. According to Gallup’s State of the American Workplace report, businesses with engaged employees see a 41% reduction in absenteeism and a 17% increase in employee productivity. When EX is the primary focus of an organization, employees will naturally be empowered to perform their best.
Employees are looking for new channels of engagement and enhancing experiences on a deeper level, foster lasting relationships with coworkers, and have results-oriented attitudes. However, Kincentric’s recent survey found that only 36% of organizations say their leaders are ready to create a great Employee Experience and only 38% have the right surveys to assess and get a holistic understanding of the Employee Experience across the employee lifecycle. This shows that most organizations do not yet have the right tools to adopt EX to positively influence their work culture.
Boosting Employee Experience with Atiom
Creating a positive employee experience starts with understanding what your employees want. You can start making small changes that will have a big impact on how your employees feel about coming to work each day. Here are some ways to boost EX:
Maintain Touchpoints with Employees Employee experience touchpoints are points of contact between your company and your employees. Touchpoints range from welcome messages before joining the company to greetings on the first day of work. The more new hires feel “part of the company,” the better their experience. A good strategy should start by identifying all the touchpoints between your company and your employees so that every effort is made to meet your employees’ needs. EX begins before employees are recruited as new hire. For this reason, it is important to pay attention to the touchpoints with your prospects as well.
Impactful Surveys Surveys are a great way to gather the opinions of your teams, assess engagement, or gather feedback on important topics. They are also valuable tools for continuous development. Through Atiom, you can gather qualitative and quantitative feedback through an easy-to-build engagement survey tool. You can also plot performance trends, gain feedback from employees, and make informed decisions that can impact your bottom line.
Build Relationships and Culture Through Community Forum Atiom’s Community Forums allow employees to support each other on a peer-to-peer level and discuss topics that are important to their jobs and the company. This is also a public channel for managers to recognize employees through their personal experiences and testimonials.
On the last note Company success starts when employees feel valued, supported, recognized, and heard. When EX is the primary focus of an organization, employees will naturally be empowered to do their best. Whether in physical, cultural or technological environments, incorporating an all-around program that ensures daily touchpoints and assessment tools is key to developing a great employee experience.